Case Study: JohnsonDiversey

JohnsonDiversey previously managed their adverse incident inquiries by using a regional public poison control center. However, JohnsonDiversey's business eventually became more complicated than the public control center could handle and they were forced to look for a better solution. The solution found was PROSAR.

Gary Ziesemer, Paralegal, Claim & Litigation Administrator, talks about the benefits of PROSAR, "We are very satisfied with PROSAR's work. One of the most significant things PROSAR offers clients is a main contact to communicate with, a Client Liaison."

The Client Liaison works closely with the client and develops extensive product and company knowledge. Such information makes them skilled in monitoring and alerting clients of any issues that may be of particular concern. The Client Liaison also assists the client with data analysis and interpretation, which is vital for protecting against possible product liability claims.

Ziesemer says, "I can't say enough good things about my client liaison; she really makes this service priceless."