Case Study: Dole Food Company

Wanting to offer quality service, Dole Food Company knew it needed to provide around-the-clock service to address its customer inquiries but did not have the in-house staff to manage such. In seeking an outside resource, Dole Foods elected to use PROSAR's Product Safety Call Center services to manage their after-hours consumer incident calls.

Dole Food Company's Director of Consumer Services, Donna Skidmore says, "Having PROSAR on board gives me peace of mind. I know the professionals at PROSAR's Product Safety Call Center are qualified and provide the appropriate information when a consumer calls."

PROSAR's Product Safety Call Center staff ensures that Dole Food's customers are cared for by qualified healthcare professionals. "The staff provides accurate information about our products and reassures customers so that all inquiries are addressed in a timely, professional manner," says Skidmore. "I also like that I'll be contacted immediately in the case of an adverse event, another reassurance that any incident will be attended to immediately."

Skidmore also explains that the data collected in PROSAR's Case Explorer™ is valuable, "I appreciate the accurate and detailed information captured by PROSAR's staff. We use the information in-house to supplement our research to verify product quality or identify potential issues."

Ms. Skidmore says she would highly recommend PROSAR's services.