Case Study: The WD-40 Company

Anticipating increasing product safety demands, The WD-40 Company wanted to provide the best in consumer care. According to Dr. Ernest Bernarducci, Vice President of Research and Technology, "We chose to work with PROSAR to provide better service to our customers, keep costs down for the company, and keep up with product safety requirements. We could not be more pleased with PROSAR's service, staff, and commitment."

One of The WD-40 Company's highest priorities is dealing proactively with risk management issues. "PROSAR documents all product safety related calls so I can access information about every call and every case, no matter where I am."

When introducing a new product, many issues must be considered, from adequate labeling to the writing of the Material Safety Data Sheet (MSDS). The WD-40 Company consults with PROSAR on the product safety requirements of all of its new products prior to their introduction.

Finally, The WD-40 Company has made a commitment to comprehensive consumer care by providing a toll-free number that is clearly displayed on all products. This toll-free number is forwarded directly to the PROSAR Product Safety Call Center staff.