Consumer Products

PROSAR helps manufacturers manage adverse incidents and medical information inquiries from consumers and healthcare professionals. We serve the food, personal care, pet product and specialty chemical markets. Our healthcare professionals provide responses regarding a variety of issues including skin irritations, inhalations, interactions, foreign objects and product usage.

Our staff manages inquiries 24/7 and documents each case in our PROSAR Safety Database™. Clients can access their case information for continuous surveillance through our web-based tool, PROSAR Case Explorer™.

PROSAR's services help you to:

• Increase customer satisfaction and avoid negative publicity through prompt, professional case management
• Quickly and confidently manage the fluctuations in call volumes that result from voluntary recalls and other unexpected events
• Optimize product life cycles by making informed decisions based upon trends indentified from captured data
• Reduce expenses by having a defensible position against unwarranted product liability claims
• Free your staff from completing regulatory reports so they can focus on core goals
• Acquire peace of mind knowing a reliable source is handling consumer incidents promptly and accurately